Ivo

Organisation, client, and service management software developed specifically for community organisations.

Too
many apps?

Juggling separate apps for CRM, membership, advocacy? Or anything else you do?

Ivo can ...

be customised to manage virtually any service, program, or project your organisation provides or runs.

Have mulitple funding?

Apps don't meet all the reporting requirements of the different funding providers and programs?

Ivo supports ...

many different funded programs out-of-the-box, and we add new commonwealth and state programs as required by our clients.

Obligations changed
... again?

Have changed reporting requirements left you with an expensive development bill?

Ivo is ...

kept up-to-date for all supported funding programs whenever funder requirements change - with no additional costs. We have been doing this for over 15 years.

Inflexible interface?

Stuck with the interface the developers chose when they made the app?

Ivo allows ...

for most aspects of the interface to be customised to your desires and requirements. Labels, colours, names of functions etc; and the layout.

Hard to get support?

Do you have to jump through hoops or search the fine print to get support?

Ivo has ...

phone, email, and online support.

Flexible and Easily Customised
Organisation, Client, and Service Management Software

Ivo has been developed specifically for the unique needs of community organisations.
Originally released in 2004 and continuously improved since then, it is now a completely
reimagined web application, redesigned from the ground up to provide even more
flexibility and customisation.

Hover your mouse over the ? symbols in the picture below to read about just some of the innovative features.

Benefits of Ivo and 1024

Your niche, is our niche

We are able to be far more responsive than large enterprise companies. Consider a service like 'Salesforce', a massive, popular, very functional product. It can be used for many purposes, which is great, and some organisations use it for advocacy.

What happens however, when your funder suddenly changes its reporting mechanism from an annual word document, to the bi-annual 'Data Exchange', or out-of-the-blue asks you to provide a one-off report aggregating all your data for the last five years, in a new way, due in two weeks time?

Advocacy for example, is too specialised and niche to receive the support you need from such a large vendor like Salesforce, however 1024 is able to provide that support, and we've been doing so for over 15 years.

Flexible and highly customisable

Ivo can be used to capture virtually any kind of information for your organisation. Would you like to track time spent travelling vs administration vs client visits vs advocacy vs education? Survey results, project management, document management, extract data based on multiple, combined criteria, such as all clients by gender, age range, and statistical area? Ivo can do it all.

Focussed on community organisations

Since 2005 we have provided our software and services exclusively to community organisations. We understand the sector and its unique requirements around reporting obligations, restricted funding and so on.

Benefits

Your niche, is our niche

We are able to be far more responsive than large enterprise companies. Consider a service like 'Salesforce', a massive, popular, very functional product. It can be used for many purposes, which is great, and some organisations use it for advocacy.

What happens however, when your funder suddenly changes its reporting mechanism from an annual word document, to the bi-annual 'Data Exchange', or out-of-the-blue asks you to provide a one-off report aggregating all your data for the last five years, in a new way, due in two weeks time?

Advocacy for example, is too specialised and niche to receive the support you need from such a large vendor like Salesforce, however 1024 is able to provide that support, and we've been doing it for over 15 years.

Flexible and highly customisable

Ivo can be used to capture virtually any kind of information for your organisation. Would you like to track time spent travelling vs administration vs client visits vs advocacy vs education? Survey results, project management, document management, extract data based on multiple, combined criteria, such as all clients by gender, age range, and statistical area? Ivo can do it all.

Focussed on community organisations

Since 2005 we have provided our software and services exclusively to community organisations. We understand the sector and its unique requirements around reporting obligations, restricted funding and so on.

Reviews

Trevor CarrollCEO, Disability Justice Advocacy
Read More
Thanks for taking the time to respond to my email [...] we’ve been doing business together on IVO for over 10 years and all through that time your customer service and interpersonal skills have been a credit to you.
Martin ButcherCEO, Regional Disability Advocacy Service
Read More
Hi [...] I am just letting you know that I have successfully lodged all our DEX reports. Thank you for your support. It must be very stressful for you to get everyone over the line. I appreciate your help .
Debbie VerdonCEO, Grampians Disability Advocacy
Read More
Being a multi-site agency, IVO is an essential communication tool ... especially useful when an advocate is on leave, meaning support for our clients is seamless ... We love it, it's brilliant.
Laura JenzenBusiness Manager, Advocacy for Disability Access and Inclusion
Read More
ADAI moved to IVO late 2016. IVO makes it easy for us to run reports and keep up with Governmental reporting changes. The team at IVO work quickly to resolve issues and enhance functions for staff to be more efficient. We recommend IVO as a database and reporting tool.
Ken HardakerCEO, Advocacy Tasmania
Read More
Advocacy Tasmania has found 1024 [...] to have an excellent understanding of the Community Sector...1024 was professional and responsive and has remained so after development was completed.

Features

Simple, clear client management

One screen to rule them all … all functions for managing your clients are quickly accessible from the one client management screen. Easily switch to another of your current clients, or quickly search for any other client or related entity (staff, contacts, organisations etc).

Innovative navigation panel

A completely customisable navigation panel that provides unique ways to access and navigate data.

Guided data entry

A powerful, guided process for data entry, enabling creating new, or accessing existing clients and their records in the one process.  You never have to expend time checking if a client already exists or not, the data entry process sorts it out for you. Data always goes where it is meant to!  It's as easy as 1, 2, 3!

Easy and powerful reporting

Any data that you use Ivo to manage can be reported on. Ivo has an inbuilt 'query' tool for defining the data to extract, which can then be accessed from the reporting screen, or added to your navigation panel for even faster access.

Features

Simple, clear client management

One screen to rule them all … all functions for managing your clients are quickly accessible from the one client management screen. Easily switch to another of your current clients, or quickly search for any other client or related entity (staff, contacts, organisations etc).​

Innovative navigation panel

A completely customisable navigation panel that provides unique ways to access and navigate data.

Guided data entry

A powerful, guided process for data entry, enabling creating new, or accessing existing clients and their records in the one process. You never have to expend time checking if a client already exists or not, the data entry process sorts it out for you. Data always goes where it is meant to! It's as easy as 1, 2, 3!

Easy and powerful reporting

Any data that you use Ivo to manage can be reported on. Ivo has an inbuilt 'query' tool for defining the data to extract, which can then be accessed from the reporting screen, or added to your navigation panel for even faster access.

Pricing

All prices listed are exclusive of GST.

NFP License

Per User or Per Computer
$ 45
84

per user, per month when paid annually

(equals $550 per user, per year, and equates to
2 months free compared to monthly billing)
  • All regular updates
  • DSS DEX Reporting
  • NDAP / DRC / NDIS Appeals Funding
  • Qld Disability / Vic QDC / NACAP Funding
  • Customise for any other funding or project
  • Individual / Family / Citizen / Systemic Advocacy
  • Support Coordination / Surveys / Inquiries / Education / Group Sessions
  • ... and much more

NFP License

Per User or Per Computer
$ 55 Monthly
  • All regular updates
  • DSS DEX Reporting
  • NDAP / DRC / NDIS Appeals Funding
  • Qld Disability / Vic QDC / NACAP Funding
  • Customise for any other funding or project
  • Individual / Family / Citizen / Systemic Advocacy
  • Support Coordination / Surveys / Inquiries / Education / Group Sessions
  • ... and much more

Short-Term Development Roadmap

For over 15 years Ivo has been providing a wealth of innovative features, all of which are part of the new “web-Ivo”, and have been enhanced significantly. But these are all just the beginning. In the very near future we will be adding –

Enhanced querying and reporting tools

Interactive query/report builder

Create your own specific ‘views’ of the data ready for immediate access as required - filter the data, rearrange the columns etc, and when it is exactly how you want it, save that view. You can even save multiple different ‘views’ of the same data. For example, one view could be “all current clients, by gender and location", and another could switch that around to be “all current clients, by location and gender”!

Enhanced notes

Rich formatting ie. bold, italic, underline, bullet points etc.

Note management - organise notes into folders. Using the rich formatting tools, you can use Ivo to create and manage all kinds of information, such as organisational processes, staff documentation (eg. policies) and so on.

Tagging, links, and ‘backlinks’ for superior organisation and search.

Backlinks - it’s one thing to add a link to a piece of information from within a note, or client record etc, but much more meaningful when you access that ‘piece of information', and your system tells you from where it has been linked to!

Client case reviews with staff

A function specifically designed to make it easier to review client cases with the staff who manage them.

Customisable interface

Design the client management screen the way you think it should be!

Sharepoint / OneDrive integration

Why pay for storing the same data in two places? Of course you want your client documents to be accessible from Ivo, and of course they need to be accessible for attaching to emails, editing and so on. Therefore we are integrating Ivo with Sharepoint and OneDrive so that your client and organisation documents can be stored there, and linked to from within Ivo. This enables your organisation to fully utilise your organisations' Microsoft not-for-profit benefits.

Public facing forms

Publish forms to the internet for completion by ... anyone! You could publish a contact form for anyone to be able to request service, or publish a survey and invite selected individuals to complete it. When completed, the data goes straight into Ivo! Halleluhah, less data entry!

Contact List management

Create any number of contact lists to manage your organisation's newsletters, mailouts, fundraising etc.

Membership management

Manage your organisation's member base, including payment details, type of membership, renewal notices etc.

Email

Communicate with your clients via email directly from Ivo. Emails your client sends to you will also come directly to their record in Ivo!

Project and task management

Manage projects and tasks in Ivo. This function is being created with several unique features, the most notable being that Ivo will be able to tell you what to do next, based on criteria you specify.

Courses

Manage courses, modules, sessions, attendance, notifications etc, all from within Ivo.

Appointment scheduling

Tired of the too and fro of scheduling appointment times? So are we! With this function you will be able to send the people with whom you need to meet a link to your calendar so they can pick the best time. You will be able to define the days and times of your availability.